ESC LHIN Patient and Family Advisory Committees (PFAC)

The Erie St. Clair LHIN wants to learn what patients, families, and caregivers value most in our health care system. The ESC LHIN is committed to partnering and listening to patients, families, and caregivers to ensure that changes in the health care system reflect the needs and opinions of the people we serve.

ESC LHIN Regional PFAC 

The ESC LHIN is has developed a regional PFAC that will assist in the shaping of ESC LHIN-funded programs, services, and initiatives – including sub-region tables – by applying its collective repository of stories, opinions, perspectives, and experiences that reflect the experience of all people living in the ESC LHIN region.

Since its inception, the ESC LHIN has recognized the value of listening to the voices of patients and their families/caregivers. We believe that when people are actively involved in managing their own health and wellness, as well as creating their own health care and community solutions, they will live healthier lives in healthier communities.

The regional PFAC currently has 12 members and is reflective of our diverse communities. Members have had recent health care experiences and have committed to attend six meetings a year. For more information regarding the regional PFAC refer to the Terms of Reference below. 

Kathy Borthwick - Chair, PFAC

Kathy Borthwick is Chair of the Erie St. Clair Patient and Family Advisory Committee. She lives in Point Edward with her husband Mike, where they spend a lot of time outdoors walking along the waterfront or biking in Lambton County. Both Mike and Kathy participate in the Bluewater Granfondo, which raises funds for hospice and palliative care. Kathy completed the 100-km ride last year and hopes to improve her time this year.

 Kathy recently retired from a second career in health care informatics after practising Pharmacy at Chedoke-McMaster Hospitals in Hamilton. She is particularly interested in process improvement, and joined the legacy CCAC as a patient advisor following the family’s experience with providing at-home care for Mike’s mom. Kathy participated in several committees and process reviews before becoming a member of the PFAC in 2017, and Chair in 2018.

Kathy is passionate about improving the patient and caregiver experience across the continuum of care, and is energized by the patient experience partnerships we are creating in our community. The goal is to simplify the journey and improve the experience for everyone. Thank you to all of the Erie St. Clair LHIN Patient Advisors for your energy and inspiration!

Sally Charlton - Patient Advisor (Tecumseh)

Sally is a retired pharmacist who worked many years in retail pharmacies in Windsor. She is an active member of the Recovery Day Windsor-Essex Committee as well as St. Mark’s By the Lake Anglican Church. Sally is looking forward to being a member of PFAC to play an active role.

Jennifer McCann - Patient Advisor (Sarnia)

Jennifer McCann is a Catholic School Board Trustee who chairs for the Parents for Children’s Mental Health committee. She also sits on the Lambton Family Advisory Committee and on the City of Sarnia's Accessibility Advisory Committee.

Jennifer is excited about the opportunity to play an active role in providing feedback to the health care system.

Leland Martin - Patient Advisor (Petrolia)

Leland’s working career was spent as an agricultural research scientist with Dow Chemical Canada. This career embraced field research, marketing, and, ultimately, support to legal counsel, all with national responsibility. Upon retirement, he established The Leland Group, a consulting organization with national scope, focused on providing support to agricultural litigants.

His past community volunteer activities include Lambton Elderly Outreach, board of director’s member of Charlotte Eleanor Englehart and Bluewater Hospitals, the ESC LHIN, and currently, Central Lambton Family Health Team and Lambton Group Police Services.

A resident of Enniskillen Township, Leland participates with The Georgian Singers, a Sarnia-based male choral group. He is married and has three children and four grandchildren.

Lisa Souilliere - Patient Advisor (Leamington)

Lisa is an office manager for a local law firm and has an educational background in business/accounting.

Lisa actively volunteers in her community and for 18 years has been a Trustee for the Windsor-Essex Catholic District School Board representing the Lakeshore area.

Lynne Compton - Patient Advisor (Chatham)

Lynne graduated from Hotel-Dieu Grace Hospital in Windsor and obtained her BScN and MScN from the University of Windsor. Lynne recently retired after 45 years in the nursing profession. She worked as a nurse in ICU, medicine, and surgical units, then moved on to work as a Clinical Manager for Chatham-Kent Health Alliance . She eventually went on to work as a Nursing Professor at St. Clair College Thames campus for the BScN program. Her courses included Family Nursing and Pediatrics theory and clinical at the hospital with second-year nursing students. She also taught a few courses in RPN, Paramedics, and DSW programs. She is a lifelong Chatham-ite, married for 45 years with three adult children and six grandchildren.


Laura Jackson - Patient Advisor (Dresden)

Laura Jackson has lived in rural Chatham-Kent all of her life. She has had experience working at the Children's Treatment Centre of Chatham-Kent and the Sarnia Lambton Rebound, and is currently an assistant at a local company.

Laura obtained a Developmental Service Worker (DSW) diploma in 2004 and a Child and Youth Worker (CYW) diploma in 2011. Laura gives back volunteering with local youth and sits on various addiction committees within the area.

As a cancer survivor, Laura appreciates and values the health care system and strives to initiate change and provide positive outcomes.


Della Dyck - Patient Advisor (Kingsville)

Della Dyck graduated as an RN in 1973 from Chatham General Hospital School of Nursing and received her BScN in 1998 from the University of Windsor. She worked from 1981 to 2013 in long-term care homes, including the Mennonite Home, Victoria Street Manor in Amherstburg, and Sun Parlor Home. In addition, she worked for 1.5 years at Leamington Hospital. She was married for 42 years before her husband passed away in 2013. She retired in 2013, and enjoys reading and quilting in her spare time. She has two grown married sons and seven grandchildren. 


Chris Couture - Patient Advisor (Windsor)

Chris Couture is currently the director of finance and risk management at Canadian Executive Search Group as well as the current president of the Chatham-Kent Gay Pride Association. In the past, he has held the positions of vice president and director of CKPride. He is a father of two.

Indrine Matenda - Zambi - Patient Advisor (Windsor)

Coming soon...

Resources

ESC LHIN Home & Community Care PFAC

The ESC LHIN has partnered with our patients and their families to improve the quality of our home and community care services. This means our home and community care patients and their families are now equal members in their care and are actively involved in the planning and evaluation of their health and service needs. Our foundation for success starts with creating a positive experience for each patient and family.

Patient Advisors (PAs) make up the ESC LHIN Home and Community Care PFAC and provide a voice that represents all patients and families who receive care from our organization.

A Patient Advisor is a volunteer who has either received care, or is a family member of someone who has received care, from us within the past five years. Patient Advisors volunteer approximately 1-4 hours per week by giving us advice based on their experience with the organization as a patient or family member. PAs help to improve the patient experience by working with staff and providers on either short or long-term projects.

For more information on the role of the Patient Advisor or the ESC LHIN Home & Community Care PFAC, please visit: http://healthcareathome.ca/eriestclair/en/Getting-Care/Patient-and-Caregiver-Resources/patient-and-family-centred-care