Health Service Providers (HSPs)

2018-19 Regional Influenza Surge Strategy

On an annual basis, the health care system in Erie St. Clair and across the Province of Ontario experiences an increased demand for services, primarily due to respiratory influenza. Other factors such as weather, falls, depression, and population-specific impacts to frail seniors and/or seniors with complex health care
needs directly correlate to increased demands. This annual trend, referred to as “seasonal surge,” is experienced between the months of November to April (approximately).

Seasonal Surge, although variable from year-to-year, can significantly stress the health care system causing barriers to access timely care, particularly hospital-based care. Specifically, seasonal surge pressures have impacted in the following ways:

  1. Increased hospital occupancy rates that exceed regular capacity
  2. Longer Emergency Department wait times and stays, with delayed admissions for those requiring acute care services
  3. Cancelled/postponed elective surgeries
  4. Delayed access to Long-Term Care and Rest and Retirement services due to “outbreaks”
  5. Over-extending of staffing resources due to overtime and increased workload

The Surge Season experienced in 2016/17 was more significant than in past years. While we work closely to manage the impact of surge with both proactive and reactive strategies, the absence of a region-wide strategy translated into an approach to surge management that lacked standardization, role clarity, and shared expectations among health care providers.

In 2017/18, a draft surge strategy was developed in collaboration with a broad range of health care stakeholders which addressed creating common understanding, definition, and approaches to acknowledging and addressing surge in demands for care.

The experiences of the past two surge seasons has informed the creation of the Regional Influenza Surge Strategy. The strategy will provide a framework to guide the health care system as it responds to another year of expected influenza-related pressures as well as a building point for future planning.

To access the 2018-19 Regional Influenza Surge Strategy, click here.

Health System Funding Reform

Stakeholders in the health care sector may access a password protected site for additional background material on Health System Funding Reform at

Guidelines for Community Health Service Providers Audit and Review

The Guidelines for Community Health Service Providers Audits and Reviews are intended to assist us in undertaking a transparent process in identifying and responding effectively and consistently to health service provider (HSPs) issues, such as organizational and financial health or performance.

Joint Review Framework for Early Capital Planning Stages

The Joint Review Framework has been developed to fulfill provisions of the Ministry/LHIN Accountability Agreement (MLAA) which requires local needs and LHIN advice to be considered in the review of capital planning submissions.  It will place an emphasis on local health system needs as the primary driver for capital initiatives..
Click here for more information.

Oculys LHINview

Click here to access Oculys LHINview.