Patients First: Action Plan for Health Care

Patients First: Action Plan for Health Care is the next phase of Ontario's plan for changing and improving Ontario's health system, building on the progress that's been made since 2012 under the original Action Plan for Health Care. It exemplifies the commitment to put people and patients at the centre of the system by focusing on putting patients' needs first.

The first Action Plan for Health Care promised to help build a health care system that was patient-centered. Patients First is the blueprint. It builds on that commitment and sets the framework for the next phase of health care system transformation. This plan is designed to deliver on one clear health promise – to put people and patients first by improving their health care experience and their health outcomes.

This plan focuses on four key objectives:

  • Access: Improve access – providing faster access to the right care. 
  • Connect: Connect services – delivering better coordinated and integrated care in the community, closer to home. 
  • Inform: Support people and patients – providing the education, information and transparency they need to make the right decisions about their health.
  • Protect: Protect our universal public health care system – making decisions based on value and quality, to sustain the system for generations to come.

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