Integrated electronic health record supports clinicians to make safe and informed decisions

Hospital emergency departments (ED) must move quickly to provide urgent care. However, sometimes patients arrive in ED seeking care for concerns that can be treated in non-acute settings.

According to Heather Raymond, a nurse practitioner at Leamington District Memorial Hospital (LDMH), they often see patients in their ED for a trend known as “script jumping” - the practice of presenting at several different hospitals and health care service providers (HSPs) in order to get duplicate pain medication prescriptions.

A person using this strategy attempts to get narcotics prescribed by clinicians who don’t know they’ve done the same thing at other locations. Heather believes the pharmacy module in the connecting South West Ontario (cSWO) Program’s Regional Clinical Viewer, Clinical Connect™ will help prevent this practice.

“Being able to see the medications the patient has been prescribed during a hospital visit is a big help for me,” Heather said of the web-based portal that provides real-time access to patients’ health information, including patients’ in-hospital medication orders, from source systems at acute care hospitals and community care access centres (CCACs) in south west Ontario as well as select provincial data repositories.

“I will be able to quickly identify individuals who have already made stops to other hospitals requesting pain medication.”

Heather is among the 800 authorized ClinicalConnect users in the Erie St. Clair Local Health Integration Network (ESC LHIN). Across south west Ontario, as of the end of November, ClinicalConnect now has over 36,600 registered users from 69 hospital sites, four CCACs, 960 primary/secondary care organizations, 80 community support services organizations and four public health units.

For more information on ClinicalConnect, or to register for an account, please visit:


Funded by eHealth Ontario, the cSWO Program is the regional ehealth initiative implementing an integrated electronic health record (EHR) solution for all Ontarians.

For more information on the cSWO Program, visit their website: click here