January 29, 2015

The Erie St. Clair LHIN Wants to Hear From You

Patient Experience Survey to Capture Feedback on Health Care

The Erie St. Clair Local Health Integration Network (ESC LHIN) wants to hear about your experience with the health care system. The ESC LHIN is launching a new patient experience survey that asks residents of Erie St. Clair to describe the quality of care they received in the recent past. The Patient Experience Survey – branded as Survey Said - will help us better understand how patients, families and caregivers experience the health care system and how LHINs can help make the improvements that matter most.

The LHIN wants to hear directly from people in our community. Being local and engaging the community are two of the pillars that LHINs are founded on. In order to improve the health care system at the local level, the LHIN survey is asking patients, families and caregivers to share valuable insights about the care they received from their health service providers. To ensure privacy, the survey is anonymous and results will be kept confidential.

We encourage everyone in our LHIN to complete the Patient Experience Survey online starting January 29, 2015. This Patient Experience Survey is a way to measure:

  • How easy it is for patients to access the care they need and navigate their local health system
  • The overall quality of care patients receive
  • How satisfied patients are with the care they receive
  • Ways we can improve our health care system

To access and complete the survey, please visit http://www.lhins.on.ca/en/Pan-LHIN%20Content/Patient%20Experience%20Survey/Patient%20Experience%20Survey.aspx?sc_Lang=en or visit www.eriestclairlhin.on.ca and click on the “Patient Experience” button.


“The Patient Experience Survey is important to me and to everyone at the Erie St. Clair LHIN because it is another way to hear real experiences from the community. I know that the best way to make the health system better for people, is to listen to the people who are using it.”
– Gary Switzer, CEO, Erie St. Clair LHIN


Read more about the Erie St. Clair LHIN at www.eriestclairlhin.on.ca  

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For more information, please contact Shannon Sasseville, Director of Communication, Public Affairs, and Organizational Development at 519-351-5677 ext. 3225 or at shannon.sasseville@lhins.on.ca
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